Frequently Asked Questions

About MOTH

Who is MOTH?

At MOTH we’re here for cocktails, company and conversation. That’s why we make the best cocktails in a can - so that special mix can happen anywhere.
Hands up - we’re obsessive. Every sip delicious and distinguished. Our cocktails are classics, and our ingredients are second to none.
At the same time - we’re not snobbish. We don’t talk in master mixologist lingo. We have no fancy bar or dress-code. And we believe in fair prices for great drinks.
Because when you’ve got good friends and fine blends, what more do you need?
Mix of total happiness. MOTH.


Where's the home of MOTH?

We are based in London, and you’ll often see us out and about. If you were to live somewhere forever, where would it be?


Who to contact?

For anything regarding orders from our website please contact support@mothdrinks.com.
For general enquiries please contact chat@mothdrinks.com
For queries regarding trade accounts please contact trade@mothdrinks.com
For events press or sponsorship contact press@mothdrinks.com

Our Cocktails

Where are MOTH spirts from?

Every MOTH ingredient is the best of the best. We’re picky with our spirits partners, and not only do they make incredible drinks, but we’ve also become pretty good friends. We list our main spirits on the side of each can, or you can find them on our homepage above - why not take a look?

Do your cocktails have an expiry date?

All our drinks have a shelf life of one year, with a best-before date displayed on the underside of the can.
Get in touch with our team at chat@mothdrinks.com if you'd like any more info on a specific product.

Where can I find nutritional, allergen and dietry information?

You can find detailed information regarding each of our cocktails on their individual product pages.

How to store our cocktails?

Wherever you want! We like to keep ours in the fridge - so they're ready when we need them. The can cracks, the conversation starts.

How to serve a MOTH?

MOTHs are as ready to go as you are. People for dinner. MOTH. Heading to the party. MOTH. No fancy bar or dress code, just the best blends and good friends. Drink it out the can, in a mug, in a glass over ice - just get it cold and enjoy. For a creamy head on the Espresso Martini, chill, shake, open carefully and squeeze into a glass.

Orders

Do I need to register to place an order?

We do accept one-off orders, but if you register with us we'll save your shipping details for a speedy checkout next time around. You'll also have the option to receive our newest bundles and exclusive offers by email - but only if you want to. We also won't store any credit card or bank details for security reasons.

Can I change my order once placed?

We're unable to amend your order once your shipping confirmation has been sent. Prior to this, there's no certainty we can make changes to the order due to our dispatching process, but we'll do our best to help. You can drop us a line at chat@mothdrinks.com if you're worried and we'll always do what we can.

Will I need my I.D. for my delivery?

No, our current delivery partners do not require age verification. By ordering on our website you are confirming that you are over 18 years old and of legal drinking age. Please make sure that no minors will be able to receive your shipment.

Can you supply MOTHs for our wedding?

We'd be delighted! It means a lot for you to consider our cocktails on your special day.
Get in touch at chat@mothdrinks.com for more information and support

Gift Messaging and Invoicing

If your order is a gift you can add a personalised message at checkout for the recipient.
We'll only include the packing slip of your order in the shipment, which doesn't contain the price of the products.
Please contact our team at chat@mothdrinks.com if you need anymore information.

Shipping

What are my delivery options?

All orders before 2pm will be dispatched for next-day delivery (working days only).

Orders after 2pm will be dispatched the next working day for delivery the working day after. For example, an order made after 2pm on Friday will be dispatched on Monday for delivery on Tuesday.

Do you deliver internationally?

Sadly, due to new UK export regulations our couriers are unable to deliver any alcoholic goods to countries in the EU.

Can I get free shipping?

Yes, we offer free shipping on all orders over £20.00.

How do I track my order?

Once your order has been dispatched we'll send you the shipping confirmation, including tracking details so you can follow your order all the way to your door. You'll receive additional updates from our delivery partners.

Which courier companies do you use?

We currently use a combination of Royal Mail and DPD for shipping orders - all on a next-working-day service. This means you can't receive any orders on bank holidays or weekends.

What happens if I haven’t received my order?

All orders placed before 2pm are dispatched on the same working day. Orders after 2pm will be dispatched the following working day. When dispatched we'll send you a shipping confirmation which also contains tracking details for your order. If you're having trouble with your order, please feel free to contact us at chat@mothdrinks.com.MOTH cannot be held responsible for any loss or damage that may occur once your order has been delivered. Please note that if you choose to have your parcel left in a safe place or a communal area. If unable to deliver your package to the provided address, it may automatically be returned to us and a refund for the cost of the goods will be processed but not for the cost of shipping. Where incorrect address details or postcode are supplied, you may be required to pay an additional shipping charge to get this amended.

I am missing part of my order.

For particularly large orders we might deliver in multiple shipments. Check the shipment label to see how many boxes were used to fulfil your order. If more than one, please allow 1-2 working days for the remainder of your order to arrive. If you can see your shipment is only 1 then please contact our team at chat@mothdrinks.com

The cans in my order have been damaged in transit, what can I do?

It's possible for our drinks to sustain some bumps and bruises in transit - this is sadly just the nature of shipping canned drinks. A small amount of denting on the cans is considered normal, and won't impact the quality of the liquid within. If the cans are heavily damaged or pierced though, please contact chat@mothdrinks.com and we'll be more than happy to help. You can also let us know if you're unhappy with other aspects of the goods and we'll be happy to help.


Gifting

Do you offer gift messages?

Yes, we offer free gift messages for all orders. These are printed in an A7 folding card and an envelope will also be provided. To add a gift message just do this at the basket.

What does MOTH Packaging look like?

All purchases arrive in our MOTH branded packaging, which is simple and sensitive to environmental impacts while looking striking and great for gifting. We also include extra elements including information about the brand and a cool sticker. You can see our packaging is shown in images on our gifting page here

Can I send multiple gifts on one order?

Yes we have a function where you can send multiple gifts to multiple addresses at the checkout. Simply add all the relevant items to the basket, then within the basket select "Ship to Multiple Addresses' to add additional addresses and specific which items should be sent to which address. You can also add a gift message for each individual address.

Do you include pricing on your packing slips with shipments?

Our packing slips include information on the items contained but they do not include information on pricing.

Do you offer gift cards?

We do not currently offer gift cards.

Corporate Gifting

If you're interested in send cocktails to your team or your clients you can find more information about what we offer (here). For more information, you can contact us at chat@mothdrinks.com and we'll be happy to advise on next steps.

Stockists

Who Stocks MOTH?

MOTHs can be anywhere. They’re often seen at Waitrose and Tesco. And you can order an eclipse of MOTHs on our website, too. Use the Find Your Stockist map above to find your nearest. Here are the fine blends. You bring the good friends.

How can I become a stockist?

We're always looking for new friends. Great cocktails for fair prices is kind of our thing - give us a shout at trade@mothdrinks.com if it sounds like yours too.

Events

What options do you offer for larger events and Weddings?

We love celebrating your special events with you. We are happy to offer a special discount on Orders over 5 Cases of 12 but please note, that this cannot be used in combination with other promotional codes. We can also support you with delivery to your venue and date of arrival. You can contact us at chat@mothdrinks.com and we'll be happy to advise on your particular requirements.

Do you sponsor corporate events?

As the perfect hosts, we are always keen to support our MOTH community, especially if there is a good cause. Feel free to reach out to our team on press@mothdrinks.com with any sponsorship or support requests and we'll see what we can do!

Privacy

What customer information does MOTH store?

MOTH stores all the order information for each order you've placed with us. This will be stored on our system unless told otherwise. Any email addresses included in an order will also have been stored with us - but will only ever be used for direct contact purposes. We don't store any bank or credit card information for security reasons. For more information on what type of customer information we store, take a look at our privacy policy page.

What are MOTH’s Terms and Conditions?


This website is operated by MOTH Drinks Ltd. Throughout the site, the terms ‘we’, ‘us, and ‘our’ refer to MOTH. MOTH offers this website including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies reference here in and/or available by hyperlink. These Terms of Service apply to all our users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. For our full Terms and Conditions please visit here.

Technical

Trouble with our website?

If you're having trouble accessing our website, try the following steps: • Refreshing the webpage • Restarting your browser • Updating your operating system (MacOS, Windows) If you're still having trouble, try contacting chat@mothdrinks.com with as much detail as possible about the problem.

Browser Support

MOTH are always trying to stay one step ahead of the game when it comes to technology. Make sure to update your internet browsers to take full advantage of our website, as well as providing improved performance and security.

Contact Us

For anything regarding orders from our website please contact support@mothdrinks.com.

For general enquiries please contact chat@mothdrinks.com

For queries regarding trade accounts please contact trade@mothdrinks.com

For events press or sponsorship contact press@mothdrinks.com